FAQ

Our Personalized Service was designed to be an exclusive moment of connection between you and our curation team. After scheduling your appointment, we will conduct a video call where we will learn about your preferences, analyze your needs, and guide you through choosing the pieces that best express your style. It's a tailor-made journey to ensure you find exactly what you're looking for, with the security and support you deserve.

Absolutely. We want you to feel completely connected to your choice. If for any reason the item is not what you imagined, we offer a period of up to 7 days after receipt to request a return or exchange, provided the product is in its original packaging and shows no signs of use.

We ship our products with utmost care so they arrive in perfect condition. Delivery times vary depending on your region, and as soon as your order is shipped, you will receive a tracking code via email to follow every step of its journey.

Our semi-fine jewelry is made to last, but care makes all the difference. To preserve the beauty of your pieces for much longer, follow these recommendations:

- Avoid contact with chemical products (perfumes, creams, and cleaning products).
- Remove your jewelry before swimming in the sea or pool.
- Store individually in dry places.

Our golden tip for customers:

To maintain shine and prevent oxidation, we recommend frequent cleaning:

1. Mix warm water with neutral detergent and soak the pieces for 3 to 5 minutes.

2. Use a soft-bristled toothbrush to gently clean every detail.

3. Rinse under running water to remove all soap residue.

4. Dry with a soft towel and finish with a hairdryer on medium heat.

Done! With this care, all oiliness is removed, and your pieces remain as shiny as new.

We have full confidence in the quality of our creations and, therefore, offer a 6-month warranty for our semi-fine jewelry, starting from the date of purchase. This warranty covers natural wear of the plating and any manufacturing defects identified upon receipt of the pieces. Our commitment is to your satisfaction, and we are always ready to assess and resolve any issues that may arise with your product.

It is important to note that the warranty does not cover damage resulting from improper use, such as broken pieces, loose stones, or plating damaged by friction, chemicals, perfumes, or external agents like saltpeter. Caring for your semi-fine jewelry is essential to maintain its beauty and integrity, and our team remains available to ensure that your experience with Di Miranda is always excellent.